We are looking for a Service Assurance Engineer to join our dynamic team in Limassol!
We are looking for a strong team player, with excellent communication and people skills, and a strong desire to provide excellent service. As a Service Assurance Engineer,you will be providing support and assistance to clients and colleagues related to the content and technical functionality of our products.
Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
Working as part of a team to provide 24/5 support to clients (this role does require shift work).
Co-ordinating integration of new clients with internal teams.
Responding to pre & post sale queries when required.
Liaising with internal departments (NOC, Product Management, Sales, Developers), as well as with third parties where required.
Develop a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
Performing ad-hoc communications with clients in accordance with management requests.
At least two years experience of working in a support role providing 1st & 2nd level support.
Good all-round technical knowledge (Windows, Networking, SQL, Linux, Web Services).
Excellent problem solving skills, the ability to perform detailed investigation of technical issues, and the strength of character to admit when you do not know something.
Knowledge and experience of customer service principles.
Excellent communication skills in English, both written and verbal.
Ability to work unsupervised and without direct instruction when required.
Excellent organizational skills, the ability to manage workload effectively.
The ability to work in a high stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.
These additional skills would be considered an advantage:
Knowledge or previous experience of financial markets and/or Forex
Experience of ITIL/ITSM
Knowledge of the FIX protocol
Algorithmic programming/trading experience
Russian language skills
What we offer:
Attractive remuneration package
Friendly working environment
Regular company events
Personal development opportunities
And much more
Apply today by sending your CV to email@example.com!